7 days on your first subscription
A full refund of your first payment if you ask within 7 days, no questions asked.
Refunds
Clear refunds, no surprises.
When you are entitled to a refund, who to ask, and how many days it takes to reach you. One written policy that completes the terms of use.
At a glance
The full text below is the binding version.
30 days on our course
The Digital Teacher course has a 30-day guarantee: a full refund if it doesn't help you.
Teachers refund their students
What a student buys in an academy is refunded by the teacher, under their policy and the law.
15 days at most
Every accepted refund reaches you within 15 days, by the same payment method.
What this policy covers
There are two kinds of sale on Dirassa+, each with its own seller:
- What Dirassa+ sells: teachers' subscriptions, the “Digital Teacher” course and Dirassa Studio credits. We handle their refunds under this policy.
- What teachers sell to their students: courses, subscriptions, books, activation cards and sessions in their academy. The teacher is the seller and handles refunds (see section 6).
Subscriptions (teachers)
| Situation | What you get |
|---|---|
| First payment of your first subscription, refund asked within 7 days | Full refund, no reason needed |
| After 7 days, or when renewing for a new month | No refund for the current month; you can cancel and keep your services until the end of the paid month |
| Upgrade request not yet approved | Cancel it and get the full amount back |
| Paid twice, or more than the price | The difference refunded in full |
| Price rise or change of terms you don't accept | Cancel at no cost, with a refund of the unused part |
| An essential paid feature removed | Cancel with a refund of the unused part |
No automatic renewal: we never charge you without your action — so there is no “renewal I forgot to cancel”.
If the service goes down because of us
If you can't use the platform because of a fault on our side for more than 24 consecutive hours, we extend your subscription free of charge by at least the same period. Write to us with the date of the outage.
The “Digital Teacher” course
The course comes with a 30-day guarantee from the payment date: if it doesn't work for you, for any reason, write to us within that time and get the full amount back, no questions asked. A refund closes your access to the course and to the year of platform access that comes with it.
Dirassa Studio credits
- Unused credits: refundable on request within 7 days of purchase.
- Credits spent on a completed job (transcription, generation…): not refundable.
- If a job fails because of our error, the credits charged for it go back to your wallet.
Student purchases from teachers
When you buy in an academy, the teacher is the seller and the money goes straight to them. So:
- Read the sales and refund terms the teacher shows in their academy before paying.
- To ask for a refund, contact the teacher from their academy or through the contact details they display.
- If they don't answer within a reasonable time, write to us and we will contact them to help, as far as we can.
Your legal minimum rights, whatever the teacher's policy, for physical products delivered to you (activation cards, books):
- Late delivery, wrong or defective product: you can send it back within 4 working days of receipt; the teacher must redeliver, repair, exchange or refund within 15 days (Articles 22 and 23 of Law 18-05).
- Booked one-to-one sessions: if you cancel more than 12 hours ahead, or the teacher cancels, your session credit is returned automatically.
- Card payments (Edahabia, CIB, international): refunds go back through the same service, on the teacher's account.
How to ask for a refund
- Email contact@dirassaplus.com from the address linked to your account, or use the Contact page.
- Include your name, your account email, what you want refunded, and the payment date and reference (transaction number or photo of the receipt).
- We confirm receipt and tell you our decision, with the reason if we decline.
- Accepted amounts reach you within 15 days at most, by the same payment method where possible (CCP or BaridiMob transfer, or a card refund).
We deduct no fees from refunds.
When a refund is declined
- The request comes after the time limits above, unless the law says otherwise.
- Fraud or repeated abuse of this policy.
- The account was closed for a serious breach of the terms, as far as the law allows.
None of this limits any right the law gives you that cannot be waived.
If we disagree
Send us your complaint and we will review it carefully. If no amicable solution is found, the disputes section of the terms of use applies.
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